How Google ranks LSA listings
Google ranks LSA providers in an auction that weighs your bid against profile quality. Its own help docs name the pieces: how responsive you are to calls and messages, how relevant you are to what the customer searched, your rating and number of reviews, your average response time, high quality photos, and the verification checks you've passed.
In plain terms: the shop that answers every call, has the most recent reviews, and has a complete profile can outrank a shop with a bigger budget. That's why we fix the profile and the phone habits before raising spend.


